When someone calls your 10-digit pager number, that call is received by a paging terminal over the same telephone network that carries your voice calls. The paging terminal recognizes the dialed pager number and generates a signal containing the code of a single pager and sends it to paging transmitters located in the service area by either wire or radio signal. The transmitters then send this signal to the pager. The subscriber is alerted by tone or vibration that a message has been delivered.
Initially, you can perform a few simple troubleshooting steps to test your pager.
If your pager does not respond to your test page and you are sure the unit is on and the battery is working properly, please contact one of our customer care specialist by dialing 1-800-525-1134.
Yes, if you are traveling within the coverage area that you have purchased. And, if you find that you frequently travel away from home, your service can be upgraded to include a broader coverage area or you may or add an optional service, such as DataMail, that will help you to receive all your pages. Just ask a customer care specialist about our optional services.
This is the area in which your pager can receive a transmitted signal from the paging transmitters located in your coverage area. When your service began, you signed up for a specific coverage plan. You may change your coverage area at any time by calling our customer care department.
American Messaging is committed to providing our customers with a very reliable network to ensure the highest level of service and support. However, you may be in an area where the transmitted signal cannot reach your pager, such as being underground, in a building basement/elevator, or in a location surrounded by mountains. Even some atmospheric conditions may also affect the signal transmissions and cannot be avoided.
You may upgrade your service at any time by calling one of our customer care specialists at 1-800 525-1134.
Please call Customer Care immediately. A replacement pager can be sent to you with the same number as the lost or stolen pager.
Additionally, you can receive loss protection (insurance) on a leased unit for a nominal fee. Call a customer care specialist at 1-800 525-1134 for more information.
Yes, all of our alphanumeric and numeric devices have an e-mail address. The e-mail address for you is your 10-digit pager number followed by @aquispage.com. (i.e., email@example.com).
Anyone can e-mail a message or phone number to you from their personal e-mail account or office e-mail system. If they do not have an e-mail account, but have access to the Internet, they can visit our home page http://www.aquiscommunications.com and select Send A Page to send an e-mail page to you.
Yes, a vanity name can be assigned as your e-mail address for an additional charge. Additionally, you can have that e-mail message or phone number also sent to your own e-mail account as a back up or for tracking purposes. Contact Customer Care at 1-800 525-1134 for more information or to request a vanity name.
Feature Questions: Voice Mail / Data Mail etc.
Dial your pager number.
During your greeting, press zero (0).
Enter your access code. The default access code is the last 4 digits of your pager number.
Use these instructions to change your access code for any voice mail, data mail, or greeting/mailbox-only service.
Press  +  while in message services.
Pressing  will delete the current message.
Pressing  will play messages from oldest to newest.
Pressing  will play messages from newest to oldest.
Pressing  will replay the current message.
Pressing  allows user to forward message.
Pressing  plays time and date message was left.
Pressing  will toggle absent status.
Pressing  will delete all messages.
Pressing [*] plays help message.
Pressing [#] disconnects the call.
This feature, available in all voice mail plans, allows you to forward a voice mailbox message to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.) To use this feature:
This feature, available in all voice mail plans, also forwards a voice mailbox message to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.) However, more options are available to you with Advanced Message Forwarding, such as prepending a message, recording a new message and appending a message. To use this feature:
This feature, available for all paging services, allows you to record a custom greeting that a caller will hear when dialing your pager number. To record your greeting:
This feature, available in all Voice Mail and DataMail plans, allows you to temporarily disable your paging service. To activate/deactivate this feature:
This feature is available with either Standard or Standard Plus Voice Mail Plans and all DataMail Plans. This feature reads numeric pages back to the numeric pager subscriber. For a subscriber with an alphanumeric unit, the feature notifies the subscriber of a received alphanumeric page. To access this feature:
This feature is available with either the Standard or Standard Plus Voice Mail Plans or one of the current DataMail Plans. The DataMail Retransmission feature resends a DataMail message to the user. To use this feature:
This feature is available with the Standard Plus Voice Mail Plan or the DataMail Plus Plan. This feature prepends an incrementing number from 1 to 32 to each page sent to the subscriber. You know when you've missed a message by a jump in the number sequence! To use this feature:
Available with the Standard Plus Voice Mail Plan or the Data Mail Plus Plan, this feature allows all calls to be forwarded to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.)
The subscriber receiving the forwarded call must have a Voice Mail Plan. Up to four forwarded messages will be accepted by the system after which the caller will be disconnected. To use this feature:
This feature, available for all paging services, will repeat each page sent to the subscriber once.
This feature requires a Voice Mail Plan. Once a Voice Mail message is left for the subscriber, the system will page the subscriber every 15 minutes for 5 hours until the Voice Mail message is retrieved.
This feature requires a Voice Mail Plan, an Extended Group Master number and Group Members to be programmed. This feature allows an Extended Group Master number (not programmed to a particular pager) to page its Group Members, one at a time in succession, with a Voice Mail notification until one of the Group Members retrieves the message.
This is a pager number that is associated with a group of pager numbers and is not programmed to any pager. It is used for the Cascade Page-Until-Pickup feature.
This feature allows a number to be programmed to simply play a greeting or announcement to a caller. The number is not programmed to a pager.
This feature allows a number to be programmed to play a greeting and allows the caller to leave a Voice Mail message. The number is not programmed to a pager.
Your payment is due upon receipt of your invoice.
You may pay monthly, or you may pre-pay quarterly, semi-annually or annually.
We offer different payment options for your account:
The time it takes to post a payment to your account depends on the method of payment.
Invoice Method: If the invoice is sent to the requested remittance address, your payment should post to your account 3 - 5 business days from the mailed date.
Most requests for credits go through an internal approval process. Please allow 1 to 2 billing cycles for any requested credits to appear on your invoice.
Our Loss Protection Plan limits your liability for any single lost, stolen, or destroyed pager that you are currently leasing. Your account must be paid and current in all financial obligations to qualify.
Loss protection does not apply in cases of carelessness, nor for multiple or recurring claims. Multiple or recurring claims may be deemed a bulk loss, for which Loss Protection is not applicable.
For a nominal fee, maintenance service is provided by American Messaging for those customers who own and maintain their pagers. This service covers labor and parts required to repair or replace, at American Messaging's option, customer-owned pagers that have become defective through normal usage. This service does not include replacement of cosmetic parts, batteries, battery closures, or damage due to leaking or defective batteries. It also does not include repair or replacement of pagers that have become defective from such causes as accidents, physical abuse, carelessness, or water damage, as well as lost or theft.
Maintenance service is applicable only when the customer is paid and current in all financial obligations to American Messaging.
A prorate charge may either be a charge or a credit for a partial month of service. If a customer is starting service between an invoice cycle, their initial invoice will reflect a prorate charge for the number of days for which they actually had service during that month and the normal charge for the upcoming full month of service.
The below charges/fees are the most commonly listed on a customer's invoice.